01 Jul How to give your patients a better post-surgical experience.

The goal of healthcare services is to provide the highest quality of care possible. But surgical procedures, whether they are elective or not, can be incredibly hard on patients. Major complications can develop following surgery, such as infections and blood clots. 

Beyond the surgery itself, a lot has to happen after the procedure for healing to take place. Here are some strategies for giving patients a better post-surgical experience and some of the ways FritzFinn can help. 

Five strategies to give patients a better post-surgical experience

These five strategies will help improve the post-surgical experience of your patients. 

1. Personalize the patient experience.

Most surgical facilities are viewed as sterile and impersonal environments. While they should be safe and clean, they don’t have to be impersonal. When patients feel like they are receiving the personalized attention they need and deserve, they are more likely to have better peace of mind and experience improved post-surgical outcomes. 

2. Focus on cleanliness.

Nearly one-third of U.S. patients have suffered from a healthcare-associated infection (HAI). Any healthcare patient is going to pay attention to things like cleanliness as an indicator of quality care. Make cleanliness one of the priorities of your facility. Not only should your surgery center have repeatable and rigorous processes, but there should also be a strong focus on infection control with post-surgical wound care. 

3. Standardize your procedures.

Too much variation in processes can lead to increased errors and risk. Standardization of your post-surgical procedures is essential to prevent infection and improve the patient experience. Create protocols for post-surgical care, such as ordering wound care products, so that staff can spend the time they need with patients while they are still at the facility. 

4. Educate your patients. 

Patients are more likely to adhere to your post-op instructions if they understand the reasoning for them. Instead of just telling them to “keep the wound clean,” give them information about why this is critical. And, whenever possible, avoid using terminology that they might find confusing. Give your patients information and instruction in plain language and remain available for follow-up questions. 

5. Prioritize convenience. 

Healthcare has never been very convenient for patients. Yet, consumer expectations are much higher than they were in the past. If you want to provide a top-notch post-surgical experience, make it as convenient as possible. Patients already have enough challenges and worries on their plates. Find ways to make their post-op and wound care as hassle-free as possible. 

How FritzFinn improves the post-surgical experience

FritzFinn is a strong believer in using innovative wound care strategies to improve patient outcomes. THE CARE PACKAGE™ we offer is an all-in-one bundle of high-quality daily wound dressing materials delivered directly to your patient’s door. 

With our solution, post-surgical wound care is personalized and convenient for both providers and patients, as it should be. The provider writes a prescription for the properly sized wound dressing and, FritzFinn takes care of the rest. The patient received THE CARE PACKAGE™ right away with everything they need for a single, personalized wound dressing, including gloves, gauze, saline, collagen, bandage coverings, and instructions for use. 

THE CARE PACKAGE™ your patients receive includes everything they need to effectively manage their wound or incision. This provides peace of mind and leads to a better post-surgical experience. 

Contact us today to learn more about how FritzFinn can help you improve the post-surgical experience and satisfaction of your patients.